Privacy Policy

1. Who We Are

Dropio.ai (“Dropio”, “we”, “us”, or “our”) operates the platform available at dropio.ai — an AI-powered operating system for dropshipping businesses. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

We collect information you provide directly, including your Shopify store domain and access token when you connect your store, and product or campaign details you enter to generate AI copy or insights.

We also collect usage data automatically, including pages visited, features used, AI generation requests made, and timestamps of activity. This data is used solely to improve the platform and enforce fair-use limits.

3. How We Use Your Information

• To authenticate and maintain your account session
• To connect and sync data from your Shopify store
• To generate AI-powered copy, insights, and dispute letters on your behalf
• To process subscription payments and manage billing
• To enforce plan-based usage limits and feature access
• To send transactional emails (billing receipts)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

Dropio integrates with the following third-party services, each of which processes data under their own privacy policy:

• Supabase — database and authentication
• Shopify — store data access via OAuth
• Stripe — payment processing and subscription management
• AI Provider — AI content generation (proprietary)

Product details and prompts you submit are processed by our AI systems to generate outputs.

5. Cookies and Storage

We use HTTP-only cookies to maintain your authenticated session. These are essential cookies required for the service to function. We do not use tracking pixels, advertising cookies, or third-party analytics cookies.

6. Data Retention

Your account data is retained for as long as your account is active. If you close your account, we will delete your data within 30 days upon request.

7. Your Rights

You have the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights, contact us at the address below. We will respond within 30 days.

8. Security

We use industry-standard security measures including encrypted connections (TLS), Row Level Security on all database tables, and scoped API keys. Shopify access tokens are stored encrypted at rest.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice. Continued use of Dropio after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@dropio.ai.